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SHIPPING & PICK-UP POLICY

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Effective date: November 20, 2025

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SHIPPING

 

Processing Time

All orders are processed within 1-3 business days (Monday through Friday, excluding holidays). Orders placed on weekends or public holidays will be processed the next business day.

 

Shipping Rates & Delivery Times

Shipping rates and delivery times are calculated at checkout based on your location. We currently only offer a standard shipping option to ensure that your BL'NQ EFFECT lashes reach you as quickly as possible:

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  • Standard Shipping:

    • Delivery time: 2-12 business days

    • Cost: calculated at checkout - flat fee per region

 

Shipping Locations

We currently only ship within Canada. At this time, we do not offer international shipping.

 

Order Accuracy & Changes

Order accuracy is very important to us. Please review your order carefully before completing your purchase. Once processed, we are unable to make changes or cancellations, including updates to shipping addresses, product selections, or quantities.

If you notice an issue immediately after placing your order, please contact us at info@blinqueffect.com. While we cannot guarantee changes after processing, we will do our best to assist you.

 

Order Tracking

Once your order has been processed and shipped, you will receive an email with tracking information. You can use the tracking number to check the status of your shipment.

 

Shipping Delays

While we strive to ensure timely shipping, there may be delays due to busy seasons, weather conditions, customs delays, or carrier issues. We appreciate your understanding and patience.

 

Undelivered Orders

If your order has not been delivered within the expected timeframe:

  • Please wait 5 business days after the estimated delivery date to ensure the carrier has had enough time to complete the delivery.

  • If your order is still undelivered after 5 business days, please contact us within 2 weeks from the original estimated delivery date so we can assist in locating your package.

  • After 2 weeks, we may not be able to provide a resolution, as the package may be considered lost by the carrier.

 

Incorrect or Incomplete Addresses

Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or lost packages due to incorrect or incomplete address information.

 

Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately at info@blinqueffect.com. We will work with the carrier to investigate the issue and provide a resolution.

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PICK-UP

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Overview

This policy outlines the terms and conditions for customers picking up orders from our approved Partner Store locations. By choosing the Partner Store Pick-Up option, customers agree to the guidelines described below.

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 Eligibility for Pick-Up

The Partner Store Pick-Up option is available for select products and locations as shown at checkout.

Some items and promotions may not be eligible due to size, availability, or partner restrictions.

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Order Processing & Confirmation

Customers will receive a Pick-Up Confirmation via email when their order is ready for collection.

Do not visit the Partner Store until this confirmation has been received.

Orders typically take 2 to 5 business days to process, depending on product availability.

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Pick-Up Requirements

When arriving at the Partner Store, customers must present:

  1. The Order Number or Pick-Up Confirmation message.

  2. Their full name, same name as when the order was placed.

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 Authorized Pick-Up

Customers may designate another person to pick up the order.

The authorized person must bring:​

  • The Order Number or Pick-Up Confirmation message.

  • Name of the person who place the order, same name as when the order was placed.

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Pick-Up Timeframe

Orders must be collected within 7 days of receiving the Pick-Up Confirmation.

  • Uncollected orders will be returned to our warehouse, and a refund may be issued minus any handling or restocking fees  of $7.00.

 

Partner Store Responsibilities

  • Partner Stores act only as pick-up points, not as sellers or service providers.

  • They are not authorized to process returns, exchanges, or customer support requests unless explicitly stated.

  • For any issues, please contact us immediately at info@blinqueffect.com. BL'NQ EFFECT is the only entity that can resolve issues.

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Customer Responsibilities

  • Report any missing, damaged, or incorrect products to our customer support within 48 hours of pick-up.

  • Follow all posted safety and conduct guidelines at the Partner Store.

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Returns & Exchanges

  • Returns are not accepted at Partner Store locations unless otherwise specified.

  • Customers must follow our standard return procedure by contacting customer service at info@blinqeffect.com.

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Changes or Cancellations

  • Order accuracy is very important to us. Please review your order carefully before completing your purchase. Once processed, we are unable to make changes or cancellations, including updates from pick-ups to shipping addresses, product selections, or quantities.

  • If you notice an issue immediately after placing your order, please contact us at info@blinqueffect.com. While we cannot guarantee changes after processing, we will do our best to assist you.

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Liability

  • Partner Stores are not liable for issues arising after the order has been collected.

 

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